Return Policy

We want you to love your fragrance. If something isn't right, here is how we can help.

Returns

You can return a fragrance within 7 days of delivery if it is unused, sealed and in its original packaging. For hygiene reasons, opened or used fragrances cannot be returned.

Damaged or incorrect items

If your order arrives damaged, leaking or is not what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We will replace it or refund you at no extra cost.

How to return

• Email hello@suedefragrances.com with your order number and the reason for the return.
• We will confirm the return and share the return address.
• Send the item back securely packed. Return shipping is paid by you, unless the item was damaged or incorrect.

Refunds

Once we receive and check the item, we will refund you within 7 working days. Card and online payments are refunded to the original payment method. Cash on delivery orders are refunded by bank transfer.

Exchanges

Want a different scent instead? Return the sealed fragrance as above and let us know which one you'd like.